Shipping and Returns

Shipping

The shipment will take place within 3/5 days after we will receive the order. Delivery times are from 2 to 5 business days. Right now we use Bartolini, TNT and Poste Italiane for orders in Italy and UPS for the other EU countries.

Returns

Do you want to return the products that you bought? You can do it, it is completely free. You have 14 days to return the items and ask for a refund.
Here's how to do it in just a few simple steps:

  • Log in to your account and go to your ORDER LIST to see your orders on www.molix.com
  • Select the item you want to return / change
  • Go to RETURN ITEMS and write the reason why you want to change or return the product that you purchased
  • Click below on "Send a Return Note"
  • Send the parcel to this address:
    Pro Tackles Srl
    Via Guiccioli 24 40062 Molinella (BO) Italy
  • After the shipment, you will need to send the SHIPPING ID to our e-mail address shop@molix.com
  • Once we will receive the parcel, we will promptly send a refund.

Remember: the item should not have been damaged because of your manipulation, it should not have been worn if it is a cloth and the identification cards should not have been removed. In short, it must be in the same state in which we have sent it to you. For any doubt do not hesitate to contact us: shop@molix.com

Our normative reference for consumer remote purchases is the Legislative Decree 206/2005 (Consumption Code).